1320x100
Associate Consultant
  • SoftwareOne
  • Hybrid
  • 1 year ago
Entry Level
5000-10000+
Entry Level
50000-100000
Gurugram, Haryana

About the job

Why SoftwareONE?

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en

The role

  • As an Associate Consultant – Cloud managed services you will provide 24x7 technical support for issues that involve cloud Support customers' cloud services.
  • Responsibilities include assessing issues and provide solutions for problems that cannot be handed by tier 1 peers.
  • You will monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.

What We Need To See From You

  • 4 - 6yrs yrs of Experience into Cloud Support handling Azure as primary domain
  • Should be able to handle all technical and process issues as first line of defense
  • Follow process guidelines while interacting with customer and handling technical issues
  • Follow quality / security process defined for the engagement
  • Take corrective actions based on the customer satisfaction surveys
  • Work in line with service improvement programs
  • Good Understanding of MS Azure Services (IAAS with PowerShell), Azure VM Creation/Deletion/Modification, Azure Subscriptions, Azure Clustering & high Availability, monitoring of Azure Services, Azure Storage & network connectivity with On-Premises infra, Azure Administration Tasks & Troubleshooting on Azure Service, virtualization management and configuration
  • Knowledge of Lift and Shift Migration, High availability, Hybrid, Backup & DR tool and infrastructure design & Implementation
  • Ability to create and update operational procedures (issues resolution, requests, administration procedures)
  • Implement & monitor ITIL process & Security tools
  • Understanding and ability to promptly diagnose and related problems and failures.
  • Ability to work well independently as well as in team.
  • University graduate, preferably with an Engineering degree in Electronics and Telecommunications or Information Technology
  • Previous role within the relevant practice area in a Managed Service capacity

Job Function

Software & Cloud Services

SoftwareOne
SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us: https://www.softwareone.com/en
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