Executive – Operations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

  • Customer Service Role in Global New Accounts - Australia and New Zealand Market
  • Candidate will be handling Inbound and Outbound Call Volumes and Emails for credit card applications from Australia and New Zealand markets.
  • Portfolio – SBS and Consumer Cards

Critical Factors to Success:

  • Delivering outstanding service in every interaction and leaving a lasting positive impression by utilizing One GNA Voice servicing ethos.
  • Maintaining privacy integrity of customer information
  • Capturing conversations, and updating data in the relevant systems
  • Understanding and interpreting of KYC and Income Documents to comply with internal criteria and policy
  • Managing a workflow in line with departmental and individual goals and to departmental quality standards.
  • Being a central point of contact applicants enabling 1st Contact resolution on enquiries, through both telephone and email communications
  • Maintain and build excellent working relationships with stakeholders, Strategy partners and Technologies groups.

Past Experience:

  • Minimum of G3/L3 Rating in the last year end assessment
  • The incumbent should not be on any active form of counseling in the last 90 days at the time of application deadline.

Academic Background:

  • Graduate
  • Functional Skills/Capabilities:
  • Ability to work in a fast paced metric driven environment with proficient multitasking skills
  • Punctuality and willingness to adhere to schedule
  • Meeting & exceeding customer expectations
  • Demonstrating teamwork
  • Strong customer focus.
  • Excellent customer service skills
  • Strong negotiation and collection skills.
  • Excellent verbal and written communication skills.
  • Ability to deal with shifting priorities and high workload
  • Pro-actively seeks opportunities for improvement

Behavioral Skills/Capabilities:

  • Enterprise Leadership Behaviors
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage 

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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